The Longboard Store wants you to be completely satisfied when shopping with us which is why we inspect your order carefully before shipping it to you.
If a product did not meet your expectations or you are not satisfied with a purchase you may return the product for a replacement or a refund within 30 days of the receipt of your order minus a 10% restocking fee. Refunds are on new items only, used items may not be returned. You will need to pay the return shipping costs.
We will email a printable return shipping label & cover the costs if the return is a result of our error (you received an incorrect or defective item).
To return your product for a refund, replacement or exchange, just contact us by e-mail or phone 541-306-6829 to receive a Return Authorization Number which will be assigned to track your request.
After receiving your Return Authorization Number, carefully pack and send the package to the return address below.
TLS - Returns
550 SW Industrial Way, Suite 196
Bend, OR. 97702
We suggest you insure your return shipment. We are not responsible for items which incur damages during return shipping or which we do not receive.
Refunds are issued in the form of original payment.