Returns

DO YOU ACCEPT PRODUCT RETURNS?

Yes. The Longboard Store wants you to be completely satisfied when shopping with us which is why we inspect your order carefully before shipping it to you.

If a product did not meet your expectations or you are not satisfied with a purchase you may return the product for a replacement or a refund within 30 days of the receipt of your order minus a 15% restocking fee. Refunds are on new items only, used items may not be returned. You will need to pay the return shipping costs.

We will email a printable return shipping label & cover the costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you do not use the return shipping label we provide, the return shipping is not reimbursed.

HOW DO I RETURN A PRODUCT?

To return your product for a refund, replacement or exchange, just contact us by e-mail or phone 1-541-306-6829 to receive a Return Authorization Number which will be assigned to track your request. All returns must have this number assigned so we can advise you where to return your item as some items ship from different locations.

After receiving your Return Authorization Number, carefully pack and send the package to the return location you have been directed to. You will need to pay the return shipping costs.

For those items which shipped from our store, the return street address is:

The Longboard Store

1088 SE 9th Street Suite 110

Bend, OR. 97702

We suggest you insure your return shipment. We are not responsible for items which incur damages during return shipping or which we do not receive.

Please allow 7 business days from our receipt of your return to process your return items.

LIABILTY:

The Longboard Store makes no warranty, representation or guarantee regarding the safety or suitability of its products for any given purpose; nor does The Longboard Store assume any liability arising from the use or application of any of its products and specifically disclaims any and all consequential and incidental damages. Purchasers and users assume all risk, responsibility and liability for use of these products, including any resulting loss or damage to persons or property.

The purchaser or user assumes the responsibility for knowing and obeying all traffic laws and regulations in their city, county, state, or country.

ASSUMPTION OF RISK/WARNING:

I [the purchaser] am aware that longboarding involves certain inherent risks, dangers and hazards which can result in serious personal injury or death. I hereby freely agree to assume and accept any and all known and unknown risk of injury while using this equipment. I further recognize and acknowledge that the risk inherent in the sport of longboarding can be greatly reduced by wearing safety equipment, riding within my abilities and using common sense at all times.