FAQ

Safety & Liability:

The Longboard Store makes no warranty, representation or guarantee regarding the safety or suitability of its products for any given purpose; nor does The Longboard Store assume any liability arising from the use or application of any of its products and specifically disclaims any and all consequential and incidental damages. Purchasers and users assume all risk, responsibility and liability for use of these products, including any resulting loss or damage to persons or property. The purchaser or user assumes the responsibility for knowing and obeying all traffic laws and regulations in their city, county, state, or country. Please be safe and wear a helmet and protective gear.

How to build a Custom Complete longboard

The video below will show you how to customize a complete longboard on our website.

How to build a Custom Complete from Scott Seelye on Vimeo.

Shipping (domestic):

Which carrier do you use to ship orders?

We use UPS for most items weighing over 3 pounds, including decks and complete longboards. Smaller items like trucks, wheels or bearings are shipped in flat-rate boxes or padded envelopes via USPS. If you are unsure how your items will ship, please provide a UPS and USPS address during checkout. International shipments are shipped via USPS Priority Mail.

How long will it take for my order to ship?

In stock orders typically leave our warehouse within 1-2 business days. Transit times vary depending on your location. UPS delivers on business days, Monday through Friday except holidays.

UPS Ground Transit Time Map

ups ground transit map

How can I get my products faster?

UPS Second Day Air and Three Day Select orders placed before 5pm EST Monday through Thursday will ship out the same business day. Expedited orders placed after 5pm EST will ship the following business day. UPS Ground shipping orders will be expedited to the front of the line & shipped as fast as possible. UPS delivers on business days, Monday through Friday except holidays.

How much does it cost for a faster shipping method?

The Longboard Store offers flat-rate expedited shipping for customers in the 48 contiguous United States. $10 for UPS Ground - $20 for UPS Three Day Select - $30 for UPS Second Day Air.

When will I receive a tracking number for my order?

Your order confirmation email provides a link to the order status page. When your order ships we send another email that will include a tracking link.

Shipping (international):

I live in another country, will you ship to me?

We will ship to most countries that USPS will ship to. There are some limitations. US retailers are unable to ship Arbor and Sector 9 Longboards internationally.

How much does it cost to ship/transport to another country?

International shipping can be calculated in the shopping cart. This does not include customs, taxes or other importing fees. Add the items you want to the Shopping Cart, Click "Get Shipping Estimates", enter the Country, State and Zipcode you want it shipped to in the Shipping Estimate section. Then click on "Get Quotes".

Do I need to pay for customs on International shipments?

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information.

Where are you located?

We are smack dab in the middle of Oregon. In a beautiful city called Bend. Our warehouse address is 1088 SE 9th Street Suite 110 Bend, OR 97702.

Stock:

I want to order a complete board, but when I add the item to my shopping cart, a part shows out of stock. What do I do?

A complete longboard may show a part like wheels that are out of stock in your cart. You may order the longboard and wait for the part to come back into stock, or you may replace the part with another part, such as different wheels that are in stock.

If an item shows out of stock, when will it be back in stock?

We attempt to place orders when stock becomes low. Chances are that the item is in transit and will be in stock soon.

My board was damaged in shipping. What do I do now?

We make every effort to pack each order very well, but on some rare occasions, a box and items in the box may be damaged. Please email a photo of the damaged box and goods so that we may open a claim with the shipping carrier.

Longboard Related FAQ's:

Should I get a long longboard, or a shorter longboard?

A longer longboard is going to be more stable, and are great for longer commutes and cruising. Shorter boards are going to turn much quicker, and are easier to carry with you to the office or class.

What do the numbers next to the wheel descriptions mean?

The first number is the diameter, which reads in millimeters, like 76mm. The next number is the hardness. The higher the number, the harder the wheel is, and the opposite for smaller numbers. the letter "a" is the scale in durometer. 78a is generally known as the best all around hardness. 75a would be softer and stickier, and 81a would be harder and faster.

What is the contact patch?

The contact patch is the rubber that meets the road. Have you ever stuck your lips on a window for everyone inside to see? Imaging pushing a soft wheel on the same window. The impression that you see is the contact patch of that wheel under pressure.

What is offset of center-set?

Offset is when the bearings are positioned closer to the inside of the board. This is typically used on wheels that are good for carving. Center set wheels have the bearings positioned directly in the center of the wheel. This makes for a quicker wheel, where the pressure from the bearings are distributed more evenly, and creating a smaller contact patch.

What is Camber and Concave?

Camber is where the center of the board is higher than the nose and tail. Concave is where the left and right side are higher than the center of the board. Camber creates spring in a board. When weight is added to a cambered board, energy is built up, and available to release for pumping or carving. Concave adds leverage for your toes and heels while turning a board. Both concave and camber make for a very high performance board.

Why do some boards use fiberglass?

Fiberglass is used to create a composite sandwich structure. The use of fibreglass or carbon fiber along with wood or similar core materials, makes a deck many times stronger than just fiberglass or wood used alone. Composite structures also add more life to a board, by adding more spring and quicker rebounding.

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